Almost every one of us has forgotten his or her passwords to social media accounts or computers at least once. But there are certain times you are very sure that you have entered the correct password only for the system to reject it. “Chromebook password could not be verified”, is one of those issues users of Chromebook do face at times. In this post, I will be showing you some steps on how you can easily resolve the issue.
Unfortunately, the most common solution to this issue is to powerwash your Chromebook thereby returning it to the factory default settings. However, there are other possible solutions you can try. Before opting for the hard way to solve this issue, you can try out the following options and see if they will help.
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How to Resolve “Chromebook Password Could not be Verified” Issues
Use another Device
If you have any other device that has access to the internet, you can easily use it to reset the Chromebook’s login password. This is possible because Chromebooks are tied to your Google Accounts. To reset the password using another device, simply go to Google’s Account Recovery page
Facing Certain Error Messages
If you are facing certain error messages like “Wrong Password, Try again”, “Couldn’t find your Google Account”, or “Sorry, your password could not be verified”, there are several things you can try out to solve this issue.
Starting with the most obvious, you need to check your login credentials and ensure that they are correct.
Your Chromebook needs to have a strong internet connection. You can also check if that is the case too
If you have changed your password recently, see if you can use the old password to sign in.
Though Gmail does not require you to type the full address, but other providers might. If your mail address is not Gmail, type its second part as well.
If all fails, visit the Account Recovery page and follow the steps there.
Your Account May Have Been Deleted or Disabled
You will need to sign in to your Chromebook with another account if this error message appears. You can also click on “Try to restore” and follow the procedure to see if you can return access to the problematic account.
Your Username or Password Cannot be Verified on This Current Network
This error message simply means that your internet connection is not strong enough. You can either try to solve any possible connection issues or try signing in after connecting to another strong network.
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Sorry, You Don’t Have Permission to Sign In
Once this error message appear, you will need to use Guest mode or ask the Chromebook owner/administrator to grant you access. To use Guest mode, click on the “Browse as Guest” button in the bottom of the sign-in screen. To exit Guest mode, click on the time and select “Exit Guest mode.”
Do a Hard Reset
If all above mentioned problem persists, there is one more thing you can do before carrying out a powerwash, which is resetting the Chromebook’s hardware. Keep in mind that this might also delete some of your files in the Downloads folder.
The way to do a hard reset does not differ on most Chromebooks: Follow these steps:
- Shut down the Chromebook.
- Press the Power button while pressing and holding down the Refresh button.
- Keep holding the Refresh button until your Chromebook boots up.
To do this on tablets, you will need to press and hold both the Power and Volume Up buttons.
Certain devices have different ways for performing a hard reset, such as removing the battery and/or the power adapter, then putting the battery back in, and reconnecting the power adapter. Try to turn your Chromebook on after you might have done this.
Perform a Powerwash
The last thing you want to do is resetting your Chromebook to its factory settings. Keep in mind, though, that this will wipe all data from your Chromebook. There are two ways you can use to powerwash the device. Do not forget to back up your data before performing the powerwash.
Use the Shortcut
- Sign out, then press and hold Ctrl + Alt + Shift + R.
- Click on the “Restart” button.
- Choose “Powerwash,” then click on “Continue.”
- Your Chromebook will provide you with the steps that you should follow.
- When this is done, you’ll need to sign in using your Google account. The one you sign in with will become the owner account.
- Finally, you’ll be given additional instructions to set up the device properly.
Use the Settings Menu
If you have access to your Chromebook, but still want to powerwash it, do the following:
- Click on the time in the bottom-right corner of the screen.
- Enter the Settings.
- Scroll to the bottom and click on “Advanced.”
- Go to the “Powerwash” section, choose “Powerwash,” and click on the “Restart” button.
- Select “Powerwash” again and click on “Continue.”
- Follow the provided steps to powerwash the device.
- When you’re done, sign in to your Chromebook with your Google account. The account you sign in with will become the owner account.
- Follow the rest of the steps to set up the computer.
This Chromebook error normally comes up as a result of update issues. The problem is that OS updates are important and you should still update your Chromebook regularly. Therefore, keep backing up your files as often as you can to remain ready for such situations.
Has the Chromebook password could not be verified problems ever happened to you before? How did you solve it? If you have another method that works, kindly share it in the comments below.
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