In this article, I will reveal to you how to fix the Spectrum TV app black screen issue. If you are experiencing this very problem on your iPhone or any of your devices at the moment, the information found on this page will render a perfect fix for it.
Table of Contents
Spectrum platform allows you to watch any channel you want on demand and any device of your choice. Also, if you have a Spectrum receiver, you can use it on your TV to stream any channel you want. Again, if you are using the internet to deliver your video service to any device, then you need the Spectrum TV app installed.
These days, some users who are using the Spectrum TV app on their devices have reported issues with the app. They normally see a blank screen whenever they try to stream the channel of their choice. If you are one of them, without any further ado, let’s get down to the various ways you can fix the Spectrum TV app black screen issue.
7 Ways You Can Fix the Spectrum TV App Black Screen Issue
I will advise you to try all the solutions I talked about below, one after the other until you find the one that works for you.
Restart the Device
Since the Spectrum TV app showing a blank screen on your device could be a potential bug, restarting the device should be the first solution you should try. A device restart normally clears out most bugs on a device, and you can try the same for your Spectrum TV app irrespective of the device you are using the app on. The restart process will differ depending on the device you are using. So, just carry out a restart, and then try to use the app again.
Try the nest fix if restarting your device does not solve the Spectrum TV app black screen issue.
Restart the Router
Your router could also be a cause of the issue as well. Sometimes, when the network is congested, the internet speed dies down significantly. In such cases, the low bandwidth can cause the Spectrum TV app to malfunction on your device. You should restart the router of your connection, and check if the problem is fixed.
To soft-reset your router, disconnect the router from the power source entirely and wait for some time. After that, connect the power cable to the power source and the router again.
Try the next solution if this very one does not solve your Spectrum TV app black screen issue.
Reinstall the Application
There is a possibility that the Spectrum TV app installed on your device is outdated, filled with bugs, or incompatible. All of this can be fixed with just a software update. A software update will install the latest app version on your device, which will clear out existing bugs.
The reinstallation of the Spectrum TV app process will differ depending on the device you are using. If you are using an Android device or iPhone, you must visit the respective app store and install the latest application version. In the case of any other device, you can download the latest version of the application from the respective app store.
Before you install the Spectrum TV app from the app store, you should, first of all, uninstall the app entirely from your device. Try the next solution below, if reinstalling the Spectrum TV app does not solve the black screen issue.
Update the Software on Your Device
If the operating system on your device is outdated, it can lead to incompatibility issues with the Spectrum TV app. So, after the app update fix, you should also update the operating system on your device.
The OS update process will differ for different devices. You should make research how to update the OS on your device and carry out the process.
If updating your device does not solve the Spectrum TV app black screen issue, then you should try the next fix.
Check Your Location
If there is a mismatch between the location that you used to stream your channels o Spectrum TV, it can also lead to an issue. This usually happens if you use a VPN connection to stream live channels on the Spectrum TV app. You should disable VPN on your device, and then see if the Spectrum TV app black screen issue persists. If it does, then try the next solution below.
Reset Spectrum Equipment
Spectrum provides a mobile app with a built-in tool that can fix issues with the streaming app itself. So, if you are experiencing a black screen issue on your device, you can use the Spectrum mobile app troubleshooting feature. Follow the steps outlined below to achieve this.
- Log in to your Spectrum account on the mobile app
- Go to “Services” and then select TV. If you are using any other device, select that option.
- Go to the “Experiencing issues” option and follow the on-screen instructions to complete the check on your device and streaming application.
- After the check, look into the results and if there is any recommendation, perform it to fix your problem.
If this does not fix the issue of the Spectrum TV app showing a blank screen on your device, then try the next solution.
If none of the solutions offered above work for you, then you should contact Spectrum customer support. You should explain to them your troubles in detail, and they will be able to provide a solution to your problem.
So, this is all about the Spectrum TV app black screen issue, and how to fix them. If you tried any of them, and it worked for you, kindly share with us your experience in the comment section below.