Many users do experience some Disney Plus buffering issues even though the video streaming service is brand new and only a couple of months old. This is just to let you know that you cannot expect it to be flawless. In this post, I will be showing you how to troubleshoot and finally fix these Disney Plus buffering issues.
Like I said, troubleshooting is the first step, so the advice I will give in this article is to, first of all, help you determine the reasons you are experiencing playback problems on Disney Plus so that you can finally fix them. Some of these problems are hardware related while most are software related.
How to Fix Disney Plus Buffering Issues
Follow these guide and advice as you try to fix Disney Plus buffering issues
Start With Your Internet Connection
The first thing you need to do is to check your internet connection and make sure that ut us stable. If possible, I will advise you to try a cable connection instead of Wi-Fi, in this way you will ensure that you are getting the best signal.
The internet speed officially recommended by Disney Plus is 5.0 Mbps if you want your content streamed in HD (720p x 1080p) or 25 Mbps if you want to stream in 4K Ultra HD. This is the barest minimum though, which means you should probably have even higher speeds for the best performance.
If your internet meets the demand, then Disney Plus recommended internet speeds should suffice. It is also wise to use your connection solely for streaming without having any other devices connected to it.
If your internet connection is not the problem, then you should check other fixes for Disney Plus buffering issues below. If your internet is too slow, talk to your ISP about upgrading the package or switch to a better ISP.
Ensure that the Software is updated
One of the most common sources of software-related Disney Plus buffering issues is outdated software. You should ensure that you are using the latest version of the Disney Plus app for Android or iOS devices.
Just tap the link on your device and select “Update”. You can also delete the app entirely and then download it again from the official app store. Follow the steps outlined below.
- Delete the Disney Plus app from your device.
- Turn your device off and on again (restart).
- Visit the official app store, download and install the latest version Disney Plus.
Also, make sure that your streaming device is running on the latest iOS version. Check your device’s settings probably under the “System tab”. The path may differ depending on the type of iOS device.
Check the Hardware
Checking the hardware is also very important. Disney Plus also recommends cables for the best streaming experience. If you are using a smart TV, Roku, Fire TV, etc. you should use the following cables: HDCP 2.2.
These cables serve high quality, high speed streaming without buffering, especially in UHD streaming. Make sure that your device is compatible with these cables.
Also, you should only use a device that supports Disney Plus. You would not be able to use the streaming platform otherwise.
Try to Restart Everything
You can also try to restart everything, some call this method a power-cycle. This is when you turn everything off and on again. Everything includes your streaming device, your modem, and router. Just do the following.
- Start with the modem and router. Turn them off by pressing the power button or unplug them from the power source.
- Then turn off the streaming device that you are using (TV, tablet, computer, etc.)
- After a good minute or so, turn the modem and router back on.
- Turn your streaming device on.
This power-cycle has the power to resolve many Disney Plus buffering issues. Launch your Disney Plus again on your streaming device and confirm if the issue still persists.
Clear Out the Cookies and Cached Data
Web browsers stores some of the data as cache whenever you use them, and so are the website cookies. Sometimes, this can overload your browser, especially if you have not cleared your browser cache in a while. Since the steps to clear browser cache differs for every browser, you can check out your browser official support page for instructions on that.
In essence, the steps are as follows:
- Launch your browser.
- Go to options or settings.
- Choose “History” or “Privacy”.
- Finally, clear the recent history, cache, and data. Make sure to select and remove everything.
You can do this on Android tablets and phones as well, by accessing the settings, finding apps, followed by storage. Here you can clear the cache and data from any app, including Disney Plus.
Disney Plus is still a new streaming service and it can get overloaded. There are many users and the servers can get too busy most times, which can also lead to buffering and other playback issues.
If you have followed all the steps mentioned above on how to Disney Plus buffering issues and the issue still persists, I will advise you to contact the official Disney Plus customer support. This should be your final option.