Are you getting an unexpected error has occurred message when you are trying to recover the ChromeOS in your Chromebook? If you are, then you are lucky to come across this page. In this article, I will be showing you how you can easily fix this error and get your Chromebook working perfectly again.
If your Chromebook is not functioning properly, and the various troubleshooting solutions you have tried so far prove abortive, you might want to recover the operating system. By the way, if you are getting the “Chrome OS is missing or damaged” error, then you are left with no other option than to recover the ChromeOS.
The only issue is that the OS recovery process, most times, fail to complete. If you are getting an unexpected error has occurred message while recovering your Chromebook, just follow the troubleshooting steps below to fix it.
What to Do When Chromebook Indicates That an Unexpected Error Has Occurred
There are four things you can do if you are getting this error message in your Chromebook.
Wipe Recovery Media
Try to remove the recovery media before writing the image.
- Launch Chrome, and click on “Extensions”
- Select the “Chromebook Recovery Utility” extension.
- Then go to “Settings”
- Use the drop-down menu, and select the USB drive or SD card you want to erase.
- Then click on “Erase recovery media”, and hit “Continue”
- Double-check to make sure your recovery device is on the list.
- Hit the “Erase now” button to wipe your USB drive or SD card.
if you follow this method, there will be no hidden partitions interfering with the recovery process.
Use a Different USB Drive or SD Card
If the problem persists, the culprit might be your USB drive or SD card. Certain SD cards and USB flash drives have trouble handling recovery scripts. You can check if you will experience the same error when you use a different USB drive or SD card.
Also read: How to Fix System Registry File Is Missing Or Contains Errors in Windows
Download an Older Recovery Image
If the recovery image you got from Google is broken, the recovery process will not proceed, as it will get stuck at some point. All you need to do is to download an older recovery image from the internet. Use the “Brand name” column to find the right recovery image for your device.
Some users insist that you can also force the recovery process by restarting the recovery routine even if your laptop is already showing the recovery screen. With the USB drive or SD card connected to your laptop, press the “Esc. Refresh”, and Power keys. Your device will then restart the recovery routine.
Contact Your Chromebook Manufacturer
If you still cannot recover ChromeOS, and you are getting an unexpected error has occurred message, then you need to contact your Chromebook manufacturer for further assistance. You have to describe the problem you are facing in detail to them so that they can get a clear picture of the issue you are experiencing.
If an unexpected error has occurred message is preventing you from recovering ChromeOS, all you have to do is to try out the steps I have explained in this article. But most especially, if the issue persists, simply contact your Chromebook manufacturer for proper assistance.