In this article, I will be showing you how to cancel an Xbox Live Subscription on Xbox One, and other important details concerning recurring bills. For example, you will get to see some common problems during subscription cancellation, and how you can request for refunds when you bought an item you do not really like. You have to read to the end to get all the important details.
You can also check my previous post on how to install Discord on Xbox One, the tips you will get in that article is worthwhile.
Before you do, let us continue with the business of today. Which is showing you how to cancel an Xbox Live Subscription on Xbox One.
Subscribing for an Xbox Live service is cool if you are a fan of Xbox One, as it offers a great deal for users. But what if you no longer have the console, or you just want to cancel your subscription for reasons best known to you, you can actually carry that out by following a simple step.
Follow the steps outlined below on how to cancel an Xbox Live Subscription on Xbox One, and also to remove any recurring bill on your account.
In this article, we’ll show you how to cancel your Xbox Live subscription and remove any recurring billings from your account.
How to Cancel an Xbox Live Subscription Using the Microsoft Website
Like you might already know, Xbox Live does not have a dedicated website, as all Microsoft services are under your Microsoft account. If you want to cancel your Xbox Live subscription, you will need to make the edits on the Microsoft website.
The process of removing your Xbox Live subscription entails canceling the recurring bills of your account. Also, note that Microsoft may give pro-data refunds on any remaining subscription time, but it is not actually guaranteed. You will need to contact the customer support if you want a refund of any remaining subscription time.
To cancel recurring bills on Xbox Live, proceed to your Microsoft Services and Subscription page. Once you are there, follow the steps below:
- If you are not signed in to the account that you wish to unsubscribe with, you have to sign in first
- Select the service that you want to unsubscribe to, which should be Xbox Live, then click on “Manage”
- Depending on the type of subscription you have, you will have the choice to “Cancel:, or “Upgrade or Cancel”. Click on the link given.
- You will be given instructions to confirm the cancellation. Follow these instructions to finalize your subscription cancellation.
Common Problems You Might Encounter While Cancelling Xbox Live Subscription
If you do not see “Manage” when you try to cancel your Xbox Live subscription, then you might be signed in to a different account. Checked your account details and make sure you are logged into the correct one. If you see “Turn on Recurring Billing” instead, then it means that the subscription was turned off previously.
All you should do is to wait until the current billing period is over. You do not need to take any further action if recurring billing is already turned off. The subscription will be canceled automatically once the current subscription runs out.
If you subscription details are correct, and yet you cannot cancel the subscription, then it seems you might have past charges that are currently due for payment. You will need to pay these charges first before you can cancel any subscriptions. You can check your past billing information and see if there are any unsettled charges.
If you want to pay on behalf of another person, like a friend or family member, you cannot cancel the subscription using your own account. You will need to sign in from their account and then cancel the subscription from there.
Details on Returns and Refunds
If you have purchased items on your Xbox Live account and you wish to get a refund, you can simply inquire if such items are eligible by consulting their Terms of Sale.
If you are familiar with online purchases you will know that most digital items cannot be refunded unless your local laws state otherwise. If the item you purchased is eligible for a refund, simply proceed to the order history page. Search for the item that you want to be refunded, then click on “Request a return”. If you do not see a “Request a return” link on the item, then it simply means the item may not be eligible for a refund.
When you complete a return request, it will take about three to five business days until the request is finally processed. You can check the status of your return request by proceeding to your order history page.
If you notice there is no change in the status of your refund or would like to make more enquiries regarding any billings or charges, you should proceed to their support page.
If you have read this article on how to cancel an Xbox Live Subscription to this extent, you will notice that canceling your Xbox Live subscription is not that difficult. It may be confusing just because there is no dedicated website to carry it out, but once you follow these steps outlined in this article you can do it easily. If you know of any other ways of canceling Xbox Live subscription kindly share the steps in the comment section of this page.